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Innovation City

Innovation City

innovationcity.com
What is your customer experience with Innovation City?

Innovation City Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Innovation City reviews show a 1.0 star rating based on 1 customer review; consumers are mostly dissatisfied. Recent recommendation warns: "If you are considering a crypto company setup in *** or any UAE free zone, be extremely careful with Innovation City."

Key Takeaways for Future Customers

  • Expect limited responsiveness and follow-through on registration promises.
  • Confirm regulatory requirements independently before payment for a crypto company setup.
  • Document all communications when seeking refunds or cancellations.

Negative Feedback / Risk Areas

  • Repeated customer complaints about broken promises and long refund delays.
  • Poor customer service and lapses in communication with multiple team handoffs.
  • Failure to flag evolving licensing needs created compliance risk for applicants.

Positive Feedback

No positive feedback reported in the available review.

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Ashraf A Hbt

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Verified Reviewer
| map-marker Cairo, Cairo

Months of broken promises trying to get a refund from ***, ***

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Jul 09, 2026

Months of chasing a refund. Different contacts, repeated assurances, then radio silence for weeks at a time. I didn’t got my money back till now.If you are an expat or international founder considering Innovation City, a RAK free zone, or a UAE crypto licence in general, then think twice before you make any payments.

Original review Jun 23, 2026
I registered for a crypto business licence through Innovation City free zone in ***, *** (previously known as RAK DAO). Before making any payment, I asked their compliance team to review my business plan to make sure everything was in order.

They reviewed it, approved it, and I paid the registration fees.
Shortly after, through my own independent legal research, I discovered that my intended business activities involving a smart contract protocol now require licensing from the Central Bank of the UAE. Federal Decree-Law No. 6 of 2025 expanded the CBUAE regulatory perimeter significantly. Innovation City, a free zone that markets itself as a hub for crypto and blockchain companies in RAK, did not flag any of this during their review.
I notified them immediately and requested cancellation in March 2026.

My application was still under review no company was ever registered, no crypto licence was ever issued.

Since then, I have dealt with four different team members. Each one promised to resolve the matter, then stopped responding for weeks.
Loss:
$1800

Preferred solution: Full refund

User's recommendation: If you are considering a crypto company setup in Ras Al Khaimah or any UAE free zone, be extremely careful with Innovation City.

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